Web3 & crypto · Crypto exchange
First line of support for a crypto exchange
Community management, moderation and campaigns for Exolo.
- Project
- Exolo
- Sector
- Crypto exchange
- Engagement
- 6+ months
- Delivery
- One lead, start to finish
The project
What Exolo is
Exolo is a crypto exchange offering spot and perpetual futures trading.
An exchange community is mostly support. Verification, deposits and withdrawals, and liquidations came up every day, from a global audience.
- Community management
- Moderation
- Campaign management
- Marketing
The work
What we ran
01
Community management
We were the first line: we answered what we could and escalated account issues to the exchange’s own team.
02
Moderation
We moderated the channels.
03
Campaigns
Campaigns drove sign-ups.
Only here
What made this one different
Knowing what to pass on
A first line is useful when it resolves the common questions and hands over the rest with the details already gathered.
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